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Thread: Asiana Award Reservation CANCELLED without even telling me!
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Old Aug 22, 2012, 7:22 pm
  #106  
pdxp2b
 
Join Date: Aug 2012
Posts: 85
DOT FTW
Originally Posted by channa
DOT would be the appropriate venue:

http://airconsumer.ost.dot.gov/CP_AirlineService.htm
I filed a customer service issue on my cancelled flight mentioend on page 6 of the thread, a week later still haven't heard anything from United Airlines CS. I did, however, get a call from United Airlines Corporate office this morning(at 7:26 a.m. local) letting me know they had received a complaint forwarded from the DOT to them and would I please call them back.

I haven't had a chance to call them yet, I'll update the thread with their solution.
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