Originally Posted by
bingocallerb22
Happy for you that everything worked out reasonabaly well. But excuse me I smiled when I read 1 hour... may be a lot to a North American but in South American LAN time that is rapid service... and considering what they pay, it cost almost nothing.
Yes. I am aware that the concept and value of time is different in South America having lived there 3 different times. Even so, a very basic transaction that should have been do-able on-line, took over an hour of two agents' time. Even if they earn low wages, there is still a cost attached to them speaking with me for over an hour. If I were an executive at LAN or ONEWORLD, I would see this as a real opportunity to cut costs AND improve the customer experience at the same time.