Originally Posted by
Mark_T
Happy to concede that point, in an ideal world, as I said, the grandson would not have been in that seat.
I just don't see it as that big a deal in the grand scheme of things.
As long as we stay in the realms of it working out fine the vast majority of the time then I'm not bothered.
Out of thousands of flights we are struggling to find even a handful of examples where it went wrong.
If that changes then my view may change, but until then I'm prepared to give RM enough slack to keep trying to make money where they can ...
We can at least agree that all AA elites have a vested interest in keeping the airline solvent. Beyond that, AA's upgrade list is not transparent, say like on other airlines that publish the upgrade list online, so we will always struggle to find examples that can then be substantiated after the fact. However, that doesn't prove AA's approach is working out fine the vast majority of the time.