Originally Posted by broadwayboy

Good for you, but this is sad. Clearly the system is not working and I can't believe the manager had to do it as a 'good-will-gesture' for something that Platinum members with 50 nights are entitled for. I hope my experience won't have to be as annoying.

Originally Posted by ma91pmh

Where is the "good-will" in screwing the customer until the last minute and then providing what they should have done in the first place?

This "benefit" like most things with SPG is half-baked and unreliable. They really should look at Hyatt for a role-model in how to implement things properly, usefully and consistently.