Originally Posted by
Mark_T
I suspect that in many cases like yours the 'correct' outcome if RM had complete foreknowledge would have been that your grandson would not have got the upgrade and neither would you or your wife.
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
How do we know it was irrpos and not paying F passengers switching to an alternate flight? Regardless of what transpired, there was a non-elite in F when an upgrade or paid F passenger was denied the seat.
With mounting evidence that the online LFBU system is flawed I'm surprised the defense it is getting. Yes the evidence can be called anecdotal or unverifiable but AA choosing to remain silent on the issue is also not helping matters.
There is also the issue of passengers who do not request the upgrade until they get to the airport. Yes, we FTers have no sympathy for them, but from AA's perspective, that is a problem they are ignoring when it comes to offering online LFBUs.