Originally Posted by
Brettzky
Roger, agreed - I did talk to AMEX about the first charge and directly to the desk manager at the hotel. The charges are showing up on my actual statement with the card company and not under "outstanding authorizations".
I'm interested to hear if anyone else is seeing this behavior? The desk agent I spoke with at the Palmer House this morning clearly stated it was their policy to pre-authorize and insisted the authorization would clear, and was either ignoring my statement that this was an actual charge or didn't understand it.
No, I do not recall such a situation occurring in the past for me. If you choose to do nothing, I would hope there would be a credit on your account when you arrive. If not, I would put them in the scammer category.
Yes, some people can only read the script they have been given and need a wakeup call. In addition to disputing the charge, you might consider opening a complaint with HH and try to get some top-down attention. Some chains even impose a "fine" upon the hotels when it has been determined they have done something wrong.
Some enjoy the carrot, some need a stick!