Originally Posted by coeur 05

Please advise: Was booked SFO-SIN in O class, received email from United of time change and equipment change(aircraft changed from 777w to a-380) I was downgraded to Business class although I had confirmed First class, called United and they said there is nothing they can do? Business is better than economy considering how hard it is to get availability on Singapore.

United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.

thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .