Originally Posted by
Seat 1F
. Total speaking time taken with LANPASS agents yesterday and today is over 1 hour. This cannot be an effective use of a LANPASS agent's time for something as simple as booking a domestic award ticket within the US.
Happy for you that everything worked out reasonabaly well. But excuse me I smiled when I read 1 hour... may be a lot to a North American but in South American LAN time that is rapid service... and considering what they pay, it cost almost nothing.