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Thread: AJ's speech to the American Chamber of Commerce
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Old Aug 21, 2012 | 3:31 pm
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og
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Originally Posted by VH-RMD
they should only be commended if their training results in consistent customer service, which it does not.

Either the training is at fault or the trainees, which would you propose it is?
AJ should so what the TV series does - be an "undercover boss" for a week or four serving trays in Y and J. Better still, he should be a regular passenger in Y and J instead of F to see what things are like.
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