Dear AJ London,

Thank you for your feedback. It is disappointing for us to see that we failed to exceed your expectations. Our apologies for not honoring your request for a lake view guest room. We do our best to satisfy all our guests, and apologize for failing to deliver this basic promise to you. It would be a pleasure to welcome you back for a much improved experience when your travels bring you back to Chicago.

Be Well,
DoubleTree by Hilton Management Team