Originally Posted by
SEA1K4EVR
You can do it right on the United website. She should login with her MP number and pull up her reservation using the confirmation number. There will be an upgrade button..she can then follow the prompts. W is an upgradeable fare but there will also be a $550 copay in addition to the miles.
While I agree with
SEA1K4EVR's answer.... I would ask a follow up question: (since you don't mentioned the origin or destination). Is the flight on a United metal? If not on a United plane, the agent *might* be citing the *A upgrade rules... Which would require a Y fare.