Originally Posted by
channa
Thanks for sharing your examples from the front line. The impact is real, and it's not pretty.
Why am I not surprised that your example passenger is also a cocktail?
Is that what SHARES had done to you?
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Yes, and it's always two drinks after work - 'cause you can't fly on one wing'.
All kidding aside (I am only a social drinker), SHARES has done nothing for my nervous system. United employees with decades of experience feel the tremendous stress. Ex-CO employees are not exempt either - I've had many of them say "we've never worked so hard in our lives". Well, when you now have hundreds more flights and thousands more (maybe tens of thousands more) elites, what did they expect ? Really, under very tight time constraints, limited ways to solve problems and reliance on third parties for things we can't do (and then needing to get their "permission" or denial) is a burden, to say the least. It's not going to go away, we can only hope by year's end "Check-It" will have more enhancements, bells, whistles, mountain movers, whatever.
p.s. - my drink of choice is Canadian Club and ginger - I hate Rob Roys.
Originally Posted by
PWMRamper
The system has huge, huge limitations, and I cannot help customers the same way I used to.
Is it better than 3/3? Yes, absolutely. While SHARES is no Fastair, I'm pretty darn good in it. It still takes me twice as long to do things, but I can do them. Usually. If the system lets me......it Leaves very little room for error.
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Thanks, you definitely hit the nail on the head.