Hold times on the phone have improved. Nothing else has in my experience. I took a connecting flight from LAX to home via DFW and still made it home before the nonstop from LAX made it (it was mega delayed).
And, furthermore, to experience the same thing repeatedly, and to realize others are experiencing the same thing. That's what has been so amazing about FT. It allows us to connect the dots. We are all fools? I don't think so.
One would argue that you are if you continue to stick around. It's like banging your head against a wall hoping for a different result.