Originally Posted by
mitchmu
But, there is usually a second desk, with 2-3 agents, and the sole purpose of that desk is to deal with travel issues.
I can name several clubs that don't have this second desk.
1. LAX T6 (former CO)
2. ORD E/F gates
But yes, if that second row of agents is there, I think you are 99% likely to get rebooked. If you are at a former RCC with the second row, I think you are likely to get rebooked, but it will take a bit longer, as the agent multi-tasks to also check pax into the club (which also takes longer now!) If you are at a PMCO club without the second row......