Originally Posted by
FlyinHawaiian
If the reports by channa and AD are correct, this is a serious concern. I know in May, I was able to get rebooked by the agent in the United Club in AUS during IROPS and I've always viewed the availability of agents who can help with rebooking as a major value of club membership.
Add me to the list. I had a major irrops in April. The mini-T6 club at LAX gave me a lecture about 'how they don't do rebookings, because they need to take care of paying customers.' (Still not sure how I wasn't a paying customer, LOL)
And this was at 10PM, so it shouldn't have been all that busy. In the end, they did rebook us -- it took about an hour (seriously, no joke, no exaggeration) because there were 3 of us. So yes, it does take forever, and yes the clubs don't have enough staff. But it's still ridiculous. I asked them 'what exactly would I be paying for with a membership?' I guess some people really like carrots.....
So my view is that most former RCC's will rebook you. It was their job. You are more likely to get told to 'go to the CS counter' by a CO agent. To me, this is a big reason why I like to stick to PMUA hubs, and I can imagine that might persist for the next 5-10 years.