pastorjeffgolfer

Trying to get to SGN from SEA thru NRT flight looks like it will be cancelled due to mechanical. The united club employees tell us they can't work on any rebooking and we have to go back to the main terminal and see customer service. Does this seem correct?

I should add that three of the four of us are all premier gold or higher. Very difficult to understand how /why they would treat loyal customers this way. The staff in the club has no desire to help at all.