Originally Posted by
sbm12
Yup...implying that things are amiss without real data to back it up. Perception driving reality, but not in a rational way. By showing the waitlist the company has actually created a system where customers can take the small amount of data intended for a very specific purpose and extrapolate/imagine it out to cover lots of other things.
My impression is the poster was not making any overriding conclusion, just expressing frustration over issues which are--most likely--justified by his/her experiences, deep data analysis notwithstanding...
Originally Posted by
PWMRamper
It's been a rough, rough summer.
Sunday was the first day I've worked since 3/3 where each of the flights I was working left on time.
The system has huge, huge limitations, and I cannot help customers the same way I used to.
Is it better than 3/3? Yes, absolutely. While SHARES is no Fastair, I'm pretty darn good in it. It still takes me twice as long to do things, but I can do them. Usually. If the system lets me.
CheckIt is useful for me for standard check-in, nothing more. I don't use it to rebook, work the gate, anything. It's simply slower than native for me.
Operationally, things seem to be worse. See above. Flights are full, planes are constantly overbooked, late for MX, WX, etc. From my point of view, the aircraft are all stretched too thin, flying too many cycles, so they break more frequently. Last summer we had scheduled 40 minute turns for most RJ's, so that, even if the aircraft was 30 minutes late, the actual departure would be 10-15 minutes late. This summer, we have the 24 minute minimum service time on almost every turn. Leaves very little room for error.
Everything you describe is part and parcel of the CO management approach which was highly lauded going into the merger.
SHARES: It is not user-unfriendly by accident. They spent a lot of money and effort to make it an unwieldy tool. In know that sounds strange, but the whole point of SHARES is to keep the line personnel as unempowered as possible. The idea is to keep HQ is control, maximizing revenue.
Aircraft utilization: Flying their a/c as much as possible has always been a CO trademark. Nothing wrong with getting as much value as possible out of the airline's most expensive capital investments, but it only functiors as long as the planes are actually in working mechanical order and the domino effect of delays is not too severe.