Originally Posted by
martino
has anyone been successful in their complaints? Are the terms and conditions fairly explained. Eg. Is it clear how the upgrades work?
My card is in the mail. Should i return it?
I think it is worth the annual fee the first year at least because of the points promotion. There are other benefits that help as well. I used all of the airline fee reimbursements ($200) and they gave me a $100 credit for using the concierge service. The credit was not offered up front but the offer came in a mailing a few months after getting the card.
After that, it becomes more difficult to justify for me. I don't know why, but the club lounge benefit is only offered officially with a regular room. It is possible to get the benefit with a larger room or suite but you need to book the regular room and upon arrival at the hotel, ask if there are upgrades available. It is then up to the hotel. I have had success with this as well as being stuck in a regular room.