Originally Posted by
UA-NYC
1. Boarding process is nice and orderly - no gate lice
2. Food is a definite step up from UA
3. EXP is top dog - no GS ahead of you
4. Upgrades clear reliably - no TOD shenanigans, no YBMs
5. Crews are uniformly pleasing & seem happy
6. Operations are frightfully smooth
That has been my experience on AA so far this year.
That said, things aren't as bad as they were immediately after 3/3, but their reliability worries me. Right now I have four trips on tap for September. I've purchased one on UA, but I'm leaning to AA for the other three because I need to arrive on time for the other three trips.
Originally Posted by
PWMRamper
It's been a rough, rough summer.
Sunday was the first day I've worked since 3/3 where each of the flights I was working left on time.
The system has huge, huge limitations, and I cannot help customers the same way I used to.
As long as UA sticks with a user unfriendly PSS, I don't think things will ever get back to where they used to be. I still cannot fathom why UA chose a tool that makes their employees less efficient.
