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Thread: AJ's speech to the American Chamber of Commerce
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Old Aug 21, 2012 | 5:26 am
  #3  
VH-RMD
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,190
Originally Posted by beardoc
I know people that work in Training in QF and they have a really quite stunning education and training program and facilities, and stunning programs for teaching service in all levels, with facilities that simulate real cabins and providing the actual in-flight service to real people on the ground. It's outstanding and they have to be commended for this.
they should only be commended if their training results in consistent customer service, which it does not.

Either the training is at fault or the trainees, which would you propose it is?
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