Originally Posted by
crispyteriyaki
..... When I checked in 24 hours to boarding, I was not offered an opportunity to upgrade to E+. Is this something I'm supposed to do via the United app -- just pick a new seat? ...
it is a manual process and you have to take the initiative to make the change.
Originally Posted by
crispyteriyaki
..... The upgrade process is not very clear. It seems that it is not automatic, as with complimentary E+ upgrades to First Class, as I know there were empty E+ seats on my way from ORD to HNL, though I was never offered an upgrade. ...
not considered an upgrade, just an alternative seat selection in the same cabin
Originally Posted by
crispyteriyaki
..... Also, is it no longer the case that my co-flyer is upgraded? It seems that even though we booked on the same reservation, we were issued separate confirmation number and had to check in separately.
....
sounds like your PNRs were split so you could go onto the first class waitlist. You can try to get you companion E+ access but it will take a phone call -- refered to the auto split PNR.