FlyerTalk Forums - View Single Post - BOA closed my credit card and issued me a new credit card???!!!!!?
Old Aug 20, 2012 | 9:02 pm
  #1  
jatink129
 
Join Date: Jun 2012
Location: In CT,left my heart in Leicester.
Programs: Work in progress.
Posts: 1,237
Question BOA closed my credit card and issued me a new credit card???!!!!!?

So today, I log into my Bank of America online account and see that my credit card account is missing.
At first i think that maybe the website is having technical problems but after logging out and in, clearing the cache etc, doesn't fix it, I get worried and call BOA.

The CSR has no idea what's happening! So now I'm really freaking out. They transfer me to someone else (trust and safety...? I forget what the dept was called) and I'm informed that there was a "data breach" and therefore they shut down my account and issued me a new credit card!

They didn't even call me! This breach happened on Friday!! And since I don't log in to my account everyday, I only found out today!
They refuse to tell me what was the breach? Whether it was a fraudulent charge or something else?

So now I don't know if I should change all my passwords or not?
I really don't want to because that would be such a major PITA!

Has anybody ever have this happen to them? Just wondering.
jatink129 is offline