Just curious how long people wait for a response back on a complaint? It's been 9 days now, and I've never waited longer than a couple days before. Don't want to email them back too quick, but don't want to wait too long either. Thoughts?

Edit: Finally got an email back from them today (unprovoked). Offered 15K miles for the 2 MX's and for closing the gate door on a connection on me and the fam, causing an overnight.