FlyerTalk Forums - View Single Post - Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?
Old Aug 20, 2012, 4:44 pm
  #4  
SEA1K4EVR
 
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Originally Posted by pastorjeffgolfer
Yes it still shows as being delayed but we were told in the UC that it looks like it isn't going to fly. That is when they told us they will not handle any rebooking. Still trying to figure out how to get to SGN by Wed. We shall see what happens. Any suggestions are much appreciated!
Call reservations..they can re-book you over the phone just as well as someone at the airport. Then you can get new BP's from the Club agents if you're still flying United..or head over to whatever airline you end up traveling with. Also, they may have staff at the customer service center right at the top of the escalator..they don't always staff it but if there's a major cancellation they might.
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