Since they moved to SHARES, yes, this is correct.
When you factor all the premium customers (F and C) and Star Golds and RCC members on the plane, there are likely 100 or more who need to be rebooked.
At 10 minutes a pop with SHARES, there's no way 2-3 club agents can handle this. That's on top of their regular responsibilities in the club.
On the previous PMUA system before the 3/3 system downgrade, it would have been manageable because rebooking/reissuing took only a small fraction of the time it takes now.
Originally Posted by
aCavalierInCoach
Absolutely not. Since 3/3, the trick is to blow off the customer and pass him down the line to let someone else deal with it.
Making up a rule like this is a very effective way to do that.