Originally Posted by
NYC1K
This is too much for me and HKG is my favorite airport and I love flying CX. I would rather it's AA flying so I can use my EVIPs but I have learned to love CX for the past three years.
Case in point, I got upgraded to C when my Y ticketed flight from MNL-HKG-JFK was cancelled due to a typhoon. To make matters more intersting, AA gave me the mileage credit for a C ticketed flight. I also cannot count how many times I have gotten Up-Op on the JFK-HKG flights with CX.
It's also a laughing joke when I arrive at HKG to catch my connecting HKG-BKK or HKG-MNL flights to see a beautifully dressed CX CSR holding my name on a board with a new boarding pass for an Up-Op to C. NO QUESTIONS ASKED.
It pays to be a Top-Tier FF in ONE-WORLD.
This has been my experience with CX as as well! I have been op-uped no less than six times this year LAX-HKG-LAX and another another handful of times inter-Asia. CX really seems to appreciate AA EXPs (something that SQ never did for UA's 1Ks and GSs) and I always feel appreciated!
Last month, when we had a last minute mechanical on my HKG-LAX segment (connecting from KUL) CX sent its Marco Polo Diamond members and AA EXP members to the Mandarin Oriental by individual limos...and we ended up with a suite with a butler!!! Add an unlimited meal tab at the hotel's restaurant (Two Michelin Star restaurant and adult beverages included) and it was quite a nice 24hr delay for my wife and me! The next day when we returned to HKG, as we were in in line to board our flight in Premium Economy, a CX "suit" called us up to the desk and put us in F...and gave us a certificate for two free tickets in C on CX as an apology for the inconvenience! I felt almost guilty in accepting this..."almost"
CX definitely gets it...as does AA and other OW carriers...customer service means something. Yes, the grass is greener...I can't believe I put up with UA so long
What it really all comes down to is safe and reliable transportation with a modicum of comfort and good customer service! As someone who has flown UA for over 40 years and was an unabashed cheerleader for the airline...the "new" UA is failing in the above miserably. It is hardly reliable...there are questions about their safety and customer service is a foreign concept/disease to UA management. So no, UA is definitely not getting better in those things that are important to this frequent flyer!