Other than CSRs being better with SHARES, and sometimes less frazzled its just as bad. I've had zero on time flights since March. Average delay of about 1 hour.

As a 1P, I don't expect many upgrades, but my upgrade rate as a 2P pre-March was much higher. I've missed several upgrades due to TOD and the SHARES PNR splitting. I shouldn't have to decline upgrades just to avoid a split PNR.

I suppose a recent change I like is that more crews are skipping the Smisek pre-flight message