1. I am somewhat annoyed with various ticky tack issues from UA - e.g. the whole disaster where US gives the bonus miles, then recalculates and takes the miles away. My GPU's clearance rate is 1/4, and losing confirmed trans-pacific upgrade due to cancelled flight.

2. I am still flying United. All the other stuff they are doing are keeping me on United for the time being.

3. What I want to know is from some "old timers". That is, as human, we tend to romanticize "the good old days" and forget the bad and only remember the good, but there does seem to be a lot of complaints about United these days. What I am curious about is what the United forum looked like 5~8 years ago. Are there more or less complaints? Is United really a (much) worse airline than it used to be?