Hey everyone!
Not had a great deal of luck finding answers to my question so thought I would try asking here
Ok, I recently used some of my Aadvantage points to book a flight from LAX to HNL which is being operated by Hawaiian Airlines. I booked this flight about 3 days ago, and the flight is scheduled for 9th December 2012. A day or so after booking this flight I had not received any kind of email confirmation/ticket so decided to log into my account and take a look. Strangely, my account says that "You do not currently have any reservations". If I search using the record locator then I can bring up the flight itinerary, but its status says "On Request" and has done so for the last 3 days. If I use the record locator to search for the flight on Hawaiian Airlines site, it does bring up the details (passenger info, flight times/number etc) but says there are no tickets attached to this booking.
So, my obvious question is: is all OK with this booking? Should I be worried that the status still says "On Request" and not "Ticketed"? When should I expect the status to change and the tickets to be emailed to me? As part of the booking process I had to pay the fees (£3.20 - I'm in the UK), and that hasn't been taken from my account either.
Hope someone can help me with this!
Many thanks in advance!