While I'm getting more upgrades in the last couple of months, I'm also losing half days or more of my life due to IRROPS and MX delays.

Consistency of customer service is highly uneven, ranging from rude to pleasant. There are still many problems crossing the sCO to sUA operational divide.

Management doesn't seem to understand the risks of turning the people who spend the most time working in and with the airline into unhappy campers. United's reputation depends on rebuilding some goodwill among these groups, and this is not (yet) on the corporate agenda.