Oh, and the survey is also poorly designed. How was the TSA "Experience"? I thought the people who last screened me were polite and professional. The "Experience" with TSA staff was fine. However, the fact that I had to wait on line for 20 minutes and have my carry-on opened and examined (nothing there, other than lingerie and a couple of adapters) and to have to undress and redress was, well, not fine. The questions could have been: "Did you have to wait long?" "Did you find the process intrusive", etc... I think the survey response would be quite different if it had been worded slighty differently...