No, not getting better. I had three mechanical cancellation on 3 consecutive itineraries. My email to 1kvoice on August 2nd is still not addressed/answered. It takes 1-2 weeks to get canned/non-personalized response from 1Kvoice and all subsequent correspondence to the original message is ignored.

On the upside, I have had pretty good luck with the cabin crew(both FA and pilots) on the last few flights - but customer service and mechanical cancellations are getting out of hand for me(oh, and CPU is NOT getting better at all - I am batting way worse than pre 3/3 switch).