Originally Posted by yyzprincess

If what you experience as you reported it in your 1st. Post, & I have no reason to doubt you, yes, Star Alliance should get a report.

I found the card he is commercial division. He is not the individual that you should write to.
Lee Hock Lye –VP Product Services is the one Resposible for Benefits to Star Alliance Frequent Fliers. You may want to contact him. I do not have his email address. Going by the email address on the businss card of the executive I met, I would try :

If Lee Hock Lee 's email bounce back, PM me, & I will PM you the Star Alliance Offices Telephone Number in Frankfurt It is on the executive's Business Card.