DELTA froze my SkyMiles account a few years ago because they thought I had or was selling awards.

DELTA did not provide any way to contact the Fraud department directly, so I went to PBI and spoke with the Station Manger who listened and said that he would see what he could do for me and get back with me.

A couple of days later he called me and said that he was able to find the right department and after speaking with them, he was told that they were concerned about two rewards that I had redeem for Thailand in J for two people that did not have the same family name as myself.

I explained that they were for my Uncle and Aunt for their 35th wedding anniversary and that it was a gift, he gave me the number of the Fraud department and the name of the person that he spoke with and wished me luck in clearing the situation up.

I called DL's fraud department and after leaving for a voice mail for the Fraud investigator which the PBI Station Manager spoke with, I received a call back the following day and after asking a bunch of questions the Fraud Investigator said that it seemed like I was selling rewards after years of collecting miles with not one redemption.

He said that he was satisfied that I had not done anything wrong and that using miles for a gift are a perfectly acceptable way of using mile and he would unfreeze my account.

The moral of the story, if you did nothing wrong, you will be vindicated.

Dan