Markam, I have flown many many times, and never had an agent or Supervisor want to hit me. We had a situation in Egypt with Aeroplan tickets booked on SQ in F and were told that they could not see our reservation and that we had to purchase Y tickets. I immediately called Aeroplan from Cairo to get this sorted. Interesting story that she was almost about to hit you ( LOL ) when the security guard came between you and her. Also why would she bring a security guard, did you cause a commotion in Jakarta, were you displaying threatening behaviour? The FA's were right not to serve you Business Class meals or amenities in Y, the Supervisor probably just said that to you to keep you quiet. We always get to hear only the one side of the story here on FT.