Originally Posted by
Markam
About compensation, first of all maybe I did not make myself clear enough in my first post, but although it took them almost two months, Turkish Airlines did get back to us, and did acknowledge the downgrade, but they referred us to Aeroplan for compensation. To be fair I do not think that at that point they were refusing to compensate, rather than just referring me to my frequent flyer program because the compensation would be in miles. In any case Aeroplan took action in less than 24 hours, so no complaints on that side.
That´s the part where it gets interesting.
Generally speaking, where compensation is provided:
1. it is provided by the operating carrier, not the ticketing carrier
2. it consists of cash (unless otherwise agreed) and will often be calculated as the difference between lowest C and lowest Y or full-fare C and full-fare Y ticket (or a percentage of a full-fare C ticket)
As mentioned above, actually getting any compensation from TK may be next to impossible in this case, but them referring you back to AE and thereby implying you´d just get back some ridiculously low amount of miles doesn´t place TK in a better light IMO.
P.S. Aeroplan´s handling of the situation actually seems pretty generous as they´ll likely only get back a few $$ from TK. It´s TK´s handling of the situation I find more than a little disturbing.