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Thread: Prestige Collection car reservation but car not available at pick up?
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Old Aug 18, 2012 | 8:58 pm
  #8  
platbrownguy
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Originally Posted by Napolehon
Hi All,

I had made a reservation for a GLK450 for 4 days but when i got to the counter they said the car was not available and gave me a QX56 instead. What is the deal with the "reserve the exact model" if they cant guarantee it?
This has happened to me twice. In both cases, I submitted a well-reasoned request online for a refund of the difference between what I paid and the going rate for an intermediate. The request was granted both times, plus 600 points each time.
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