Originally Posted by
vroom
Hmmm... Just got this card in June after cancelling the CIBC Aventura MC to finish my commitment to AE. Didn't know about Capital One's customer service reputation, though. So far I haven't had problems, but I haven't had any issues to deal with.
+1
My redemptions have gone through without issue - use the website for redemptions.
I haven't had a disputed charge or other situation that required customer support to intervene.