Originally Posted by
Baze
Of Mom, Dad and toddler it is irrelevant. True UA should not have left the toddler seated alone but parents can work that out. Still same 3 seats no matter which family member sits where. Mom made a choice. Sit with family instead of getting the extra room she paid for. So again, pregnancy is irrelevant. No matter how you spin it they are not entitled to a refund of the 3rd E+ seat.
Contrarily I see this one point as being pivotal in my view of the situation.
If it was mom or dad with the E+ then I think UA has no obligation to refund the money but should as a CS gesture (which we all know is entirely lacking these days).
Considering that UA themselves put mom and dad in the back I believe they are entitled to a full refund.