I get the same horrible experiences with cars at the Enterprise in Lancaster California. The cars are never thoroughly cleaned. Always someone else's trash left in the cars, on the seats. Its horrible. I am currently looking for another rental location. Avis in my area is ALWAYS sold out (which probably says something) and I think the only other location is Budget. They seem to have the same crappy old dirty cars, but I've never rented with them so I don't know what their service is like.