Originally Posted by
mendy7511
I think service directors should give out their business cards.
A few times I have been really impressed and would have liked to send them a positive email rather than a quick thanks you as I am running out!
We have them and I readily hand them out - be it positive, negative, or "other".
For me it's proper business protocol and a validation that I've handled a situation professionally and to the best of my ability. In other words.....
"I ain't got nothin' to hide"
The company is generally very good about passing on customer feedback.