Originally Posted by
mrmaserati
MetroPCS sucks terrible horrible customer service.
For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at
http://SwensonStudio.com/MetroPCS.htm
After three months I gav-up and switched to Virgin. Their phone HTC EVO V 4g way better than Metros LG Esteem and its $80 less. As far as I can tell 4g coverage is better. Their 3g is faster than metros 2.5 and the coverage map is way better. I have the $35 plan, which is $15 dollars cheaper than Metros. Granted it only has 300 minutes, but I never come close to that. Virgins $45 plan has 1200 minute and it's still cheaper. Virgin/Sprint customer service is light years ahead of Metros. So, after two years the $15 month more than pays for the $300 phone. In the end I have a better phone, faster data rates, better coverage, and better customer service for less money. Well, that was an easy decision