Originally Posted by
mendy7511
I think service directors should give out their business cards.
A few times I have been really impressed and would have liked to send them a positive email rather than a quick thanks you as I am running out!
If you send in comments thru ac.com with the flight number and date, my impression is that the feedback makes its way back to the SD/FA and this way their good service gets recognized by the company as well as by you.