Originally Posted by
Starwood Lurker
It is SPG’s policy to provide complimentary lounge access to Platinum members at our hotels worldwide. However, occasionally, hotels may need to limit access to our club lounges to comply with club lounge occupancy limits. In that case, our hotels may restrict Platinum member lounge access at check-in to avoid running into potential over-occupancy issues. If those instances occur, our guidelines are that the hotel must offer the Platinum member some other gesture of goodwill to make up for the lack of lounge access. It is against policy for Platinum members to be offered to buy lounge access at check-in with any form of payment.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I think it is a very sensible SPG response, and the availability of Lounge access is not going down the path of the availability of Suites.
I was thinking of suggesting something useful here. Since the value of Club Access for Plats quoted by the named Hotel in OP's post is 3k daily, my suggestion is allowing the flexibility for Plats that does not need the Club Lounge, to take 1.5k points daily (50% discount to quoted price) and give up the Club Lounge access to prevent "overcrowding"?
And if the Club Lounge is full, and then the Hotel will as a standard policy across SPG, pay out 3k points as the "turnaway policy for Club Lounge", when they deny the SPG Plat's entry to Club Lounge.
This will ensure the Hotels to try their best to accommodate SPG Plats in their Club Lounges, and if the Plat's place is taken by paying guest, then at least he/she will be adequately compensated, and does not need to haggle with the Hotel with alternative arrangements.
