Ok.... I've got to say that Delta went WAY beyond the call of duty. I wrote a general letter about a bad June in general. Delays, food not served, etc... Long letter, I was pretty frustrated.

I get a wonderful reply from DL, and a few days later I get this HUGE gift basket filled with food and an hand written apology card. I was in shock. The gift basket alone must be worth > $100.

Just hit my second year as a DM (heaven knows how many roll over miles I'm going to have this year). This was a wonderful surprise and totally better than miles. WTG Delta. My kind of compensation (short of cold, hard cash). Must say I've been in a better mood of late... not so many problems in July and August.