i did the 100K transfer to get 50K miles. i started on aug 1. i think we are no closer than when i started. i got my first phone call returned within 24 hrs. i have sent them the forms for myself and my wife 2 times(for 2 forms). i would never consider using these guys as a real broker. if treatment is going to go downhill once i become a real customer, i cannot believe how bad it will become.