In order to improve our efficiency in serving you, we are upgrading our CRM systems to a new platform.

The upgrade is scheduled to commence from August 14, 2012 - 2200hrs (India time) until
August 20, 2012 - 1300hrs (India time).

During the period of upgrade, you will be unable to access the following features on the website:
• Log-in to your JetPrivilege account
• Online redemption of JPMiles
• JPMiles upgrade
• Card Reprint
• Facility to Purchase JPMiles and Transfer JPMiles online

However, the JetPrivilege Service Centre will be functional and will be able to assist you with limited information. Please note that the information available at the JetPrivilege Service Centre will be as on August 14, 2012.

The JetPrivilege Service Centre working hours for India will be as mentioned below: August 14 Tuesday 0900hrs to 2100hrs
August 15 Wednesday Holiday
August 16 Thursday 0900hrs to 1800hrs
August 17 Friday 0900hrs to 1800hrs
August 18 Saturday 0900hrs to 1800hrs
August 19 Sunday Holiday
August 20 Monday 1300hrs to 2100hrs

The UK and USA JetPrivilege Service Centres will operate as per the normal schedule as mentioned below, with the exception of August 15, 2012, which will be observed as a holiday:
UK: Monday to Friday: 0900hrs to 1800hrs GMT // Saturday: 0900 to 1330hrs GMT
USA: Monday to Friday: 0900hrs to 2100hrs EST

We will commence operations on the new systems on August 20, 2012 - 1300hrs (India time) when information across all channels including the website will be available for your use.

We regret the inconvenience caused to you and look forward to your co-operation and support during the upgrade process.

We look forward to serving you with improved efficiency.

Warm Regards,

Kaushal Satam
Head – JetPrivilege