FlyerTalk Forums - View Single Post - Upgraded after boarding but GA gave seat to someone else !!!
Old Aug 14, 2012 | 9:45 am
  #33  
shortkidd
 
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
Originally Posted by MSPeconomist
IMO we should forget the stories about the poor running paid FC passenger, probably a 1K, who barely makes the connection after arriving on a late-arriving incoming flight. This is classic GA shenanigans: Upgrade an elite customer but don't tell them about the upgrade and give their FC seat to the GA's buddy, probably a nonrev. The GA assumes that the elite will never notice that the upgrade happened.

However, on some airlines, you can still watch the upgrade list of your seat assignment on a cell phone after boarding; if you notice that you've been upgraded this way, show your device to the FA and move up to your newly assigned seat. Otherwise, make a fuss after the fact when you see that your class flown was upgraded on the FF statement.
In other words....the expectation that the customer is being dumbed down and will accept anything given/not given to them even if they were supposed to receive something.
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