Originally Posted by
Sabai
With the glaring exception that DL kept its legacy Goobermatic technology.
NW certainly had its shortcomings, but it was decades ahead of Delta in realizing the value of, and ROI on, having a customer-friendly web interface and a functional booking engine.
To COBDAUA's credit, they bit the bullet upfront and went with CO's superior customer facing systems. I can seamlessly book a TG award flight on UA.COM; good luck trying to redeem your pesos with VN on Delta.dumb.
Almost 5 years after the anschulss, and despite what Bob Kupbens may posit, DL's IT is still crap.
LOL..now that is just funny. No one currently using UA/CO whatever you want to call it, is calling it seamless or an improvement. It's been a major downgrade with the res cut over back in March. Even UA admits it in their earnings call that it will take time to restore functionality.