Originally Posted by
hoopics
They didn't LOSE her, per se; they just caused a passenger to mis-connect as a result of their generic incompetence / indifference, and then also delayed her bags for a while.
Yes they DID lose her. The person that was supposed to pick her up off the flight never showed. That the girl stuck around UA personnel was good for her, but they didn't keep her accompanied and that was the whole point...
If she is not in the company of a handler, she is lost. She was old enough to figure out how to find people who could get her back on track, luckily.